Mastercard builds virtual C-suite of AI agents for SMEs

ChainWatcher · 2026-03-10T15:33:37+00:00

Mastercard is launching a virtual C-suite for small businesses, starting with a virtual CFO. This AI-powered system will enhance financial, security, and marketing operations, providing insights to help owners make informed decisions and achieve growth.

ChainWatcher

2026-03-10 15:33:37

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The payments giant says that each agent will act as a digital executive, aiding in key responsibilities from finance, to security, to marketing, giving business owners deeper views into their operations.

Behind the scenes, the virtual C-Suite brings agentic AI-powered intelligence into the accounting systems, business software and banking applications that small businesses use. The agents then continuously analyse business performance, identify risks and opportunities, predict likely outcomes, and recommend prompt steps and longer-term actions.

The first member of the C-suite is a virtual CFO, which will be introduced this year, delivered through financial institutions, accounting platforms, and software providers.

Mark Barnett, global head, SMEs, Mastercard, says: “With Virtual C-Suite, we are bringing the innovative technology, quality data at scale, and strategic expertise usually available to large enterprises to small business owners. Our goal is to turn operational complexity into clarity — helping entrepreneurs regain time, make smarter decisions, and translate their ambition into measurable growth.”

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