Leke Fitness Responds to "Hidden Terms" Allegations: Launch Investigation and Rectification, "Peace of Mind Payment" Rules Will Be Prominently Displayed

According to China News Service, in response to recent reports from netizens about hidden clauses related to “Anxin Payment” and refund penalty breaches at Le Ke Fitness, Le Ke Fitness responded on the 16th, stating that they attach great importance to the issues involved and have initiated a comprehensive investigation and rectification.

“Among the most concerned products, ‘Anxin Payment,’ we have completed targeted rectification, reconstructed the product activation process, prominently displayed the core rules on the first screen, and added a pop-up confirmation step to fundamentally protect each user’s right to be informed and autonomous choice,” Le Ke said. They also expressed sincere apologies to all users who have been troubled or had poor experiences due to related issues.

A consumer who purchased a membership card with automatic renewal and a first-month half-price of only 79.5 yuan on the Le Ke Sports app in January this year used it 8 times. When requesting a refund, she was charged 79.5 yuan and told this was the difference for the first-month discount.

Le Ke customer service stated that the consumer participated in the “Anxin Payment” promotion to enjoy the 50% discount for the first month. However, the consumer said she was completely unaware of the rules at the time of placing the order.

According to Black Cat Complaint Platform, there are 6,255 complaints related to “Le Ke,” most of which concern charges and refunds, including hidden charges, unwarranted renewals, and difficulty in refunding after closing stores.

Public information shows that Le Ke Fitness was founded in 2015, headquartered in Hangzhou, and is an internet platform in the fitness industry providing 24-hour, monthly payment, intelligent fitness services. On July 28, 2025, Le Ke announced that its latest number of stores had exceeded 2,000.

In fact, the “hidden clauses” incident at Le Ke Fitness is not an isolated case; irregularities in the prepaid consumption sector of the fitness industry have long been common.

According to market regulatory authorities, common “霸王条款” (unfair terms) in the fitness industry include: “Once a card type is issued at this club, unless the contract is violated, no refunds or cancellations are allowed,” “Membership card recharge validity is one year; after the expiration, it is considered automatically forfeited, and the balance is not refunded,” “If a member wishes to transfer their membership card to others due to special reasons, they must submit an application to the club, which will review and approve the transfer, charging a transfer fee of 30% of the total membership fee,” etc.

These clauses are recognized by legal professionals as unfair terms that utilize standard contract clauses to exclude or restrict consumer rights. The Consumer Rights Protection Law clearly states that even if the operator is not at fault, consumers still have the right to request contract termination or refunds within a reasonable scope.

The “2025 National Consumer Association Complaint Analysis” shows that complaints about living and social services, as well as cultural, entertainment, and sports services, are among the top, and disputes over prepaid consumption have become a key area for consumer rights protection.