2025-12-18 23:17:16

#客服 , I selected the wrong network for withdrawal and the funds haven't arrived. How to handle it?

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Youyi

· 2025-12-18 23:23

Hello, you can try to recover your funds through the mistaken coin recovery operation. Please note: recovering from a wrong deposit requires paying on-chain gas fees, which may fluctuate due to network conditions. Please keep at least 20 USDT in your spot account for the fee.
In the app, you can click on Assets—Recharge—On-chain Recharge—select any currency and network, enter the recharge interface—click the “?” in the top right corner to perform mistaken coin recovery.
For more questions, you can contact our online customer service (app homepage—top left avatar—pop-up page click the top right 🎧—Contact Customer Service—“Can't find answer, click here”—enter “manual” in the input box below—reply with “Transfer to human” and select the relevant issue). Please provide relevant screenshots of the issue to help us verify and assist further.

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