AI, Devouring the Retail Industry... The End of "Chatbots," The Era of "Intelligent Agents" ArrivesThe retail industry is undergoing a major transformation, with artificial intelligence becoming the core operating system, driving innovations in inventory management, customer experience, marketing, and supply chain. By 2027, AI is expected to be deeply integrated into retail operations and enhance competitive advantage. The application of AI is not limited to data extraction but is moving towards practical action, while also promoting employee-centric collaborative structures. Small and medium-sized enterprises gain a competitive edge by flexibly utilizing AI, and offline stores are evolving into "smart stores" to improve efficiency. The key lies in building organizational capabilities and reasoning infrastructure, and in the future, the leadership of AI-driven retail will be determined by who takes the lead.
TechubNews·2h ago